Client testimonials

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A year had passed since my mother died and the family home became vacant, and somehow I had not been able to bring myself to do anything about it. When I asked for advice, before deciding whether to sell, rent out, or keep it, they first wrote down roughly what it was worth in its current condition and how much we were spending on property tax and upkeep. Once we could see the numbers, my siblings were satisfied too, and we reached an agreement. They also kept me updated throughout the sale without my having to ask, which was reassuring.

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Previously, we had a very difficult experience: another real estate agency introduced a property, and we had already started fitting out the interior when we learned that fire safety and zoning restrictions meant we could not use it. What made the difference this time was that, from the start, they pointed out where a property might run into problems and what needed to be checked first, and worked through those issues one by one before we signed a contract. There were not many candidates, but every property they brought to us was one we could use. They also joined us to explain things to the owner, and that went smoothly.

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The company had only been established for a month, so wherever I went, the application got stuck at the rent guarantor screening stage. Here, they helped me add my track record from when I was a sole proprietor to the business plan and put it together in a way that presented the company as an incorporated continuation of that business, and the application passed.

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Some family members were not confident in Japanese, so having the documents prepared in Traditional Chinese made a big difference. They organized the steps for the procedures in Japan separately from the documents we needed to prepare in Taiwan, which allowed me to explain things to my family too.

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We asked for advice on changing the company housing lease to the company’s name. They were specific about which parts of the contract needed to be revised, and we were also able to ask them to coordinate with the property management company.

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I went there intending to sell, but they put the figures for renting out and selling side by side, and in the end I decided to rent it out for a while. Because they did not push me, I felt that I had made the decision myself. That was what I liked.

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To be honest, I felt that taking over a fitted restaurant space was cheaper but also worrying. They explained how to check with the public health center before signing a contract, and I was able to take those steps myself. More than the property itself, what I gained was learning how to go about the process.